Frequently Asked Questions
Everything you need to know about Lumi.
What is Lumi?
Lumi is a digital emotional companion powered by AI, offering support for anxiety, ADHD, and loneliness. Available 24 hours a day, 7 days a week.
Does Lumi replace a therapist?
No. Lumi is a complementary tool and does not replace professional care. If you're in crisis, in the US call or text 988, or find a local helpline at findahelpline.com.
Are my conversations private?
Yes. Your conversations with Lumi are private and encrypted. We never share your personal information with third parties.
How do the breathing exercises work?
Lumi offers guided breathing exercises with visual animations for moments of anxiety or restlessness. The core technique is 4 seconds in, 4 seconds out.
What is the Task Breakdown tool?
A tool built specifically for people with ADHD that helps split complex tasks into smaller, manageable steps, reducing paralysis.
How much does Lumi cost?
Lumi offers a free plan with starter message credits. The Premium plan offers unlimited messages and exclusive features.
How do I cancel my subscription?
You can cancel anytime from your account settings. Premium access continues until the end of the period you already paid for.
Does Lumi work offline?
You need an internet connection to chat with Lumi, since responses are generated in real time. The app can be installed as a PWA on your phone.
Can I export my conversations?
Yes. From the settings panel you can export your conversation history and wellbeing reports in JSON format.
How do I contact support?
By email at suporte@olalumi.com or through the contact form. We reply within 48 business hours.